Privacy Policy

Effective Date: 04 / 04 / 2025

1. Introduction

At Ambigo Health Care Pvt Ltd ("Ambigo", "we", "our", "us"), we take your privacy seriously. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website www.ambigo.in, mobile application (the "App"), or ambulance services (the "Service"). By using our Site, App, or Service, you consent to the practices described in this policy.

2. Information We Collect

Personal Information: Name, contact details, medical history, payment info, service request details including location and health data.
Usage Information: IP address, device type, OS, browser type, app features used, time spent, crash data.
Location Data: To dispatch ambulance services. Can be managed via device settings.
Cookies and Tracking: Used for personalization and trend analysis.

3. How We Use Your Information

Provide emergency services
Process bookings and payments
Communicate with users
Improve services
Ensure legal compliance and prevent fraud

4. Sharing Your Information

Service Providers: Payment processors, hosting, and medical personnel
Legal Compliance: When legally required
Business Transfers: In mergers or acquisitions

5. Data Security

We implement industry-standard measures including encryption, access controls, and secure servers. However, no method is completely secure.

6. Your Rights and Choices

Access and correct personal info
Opt-out of marketing communications
Control cookie preferences

7. Data Retention

We retain data only as long as necessary to provide services and meet legal requirements, after which it is deleted or anonymized.

8. Children’s Privacy

Our services are not intended for children under 13. Contact us if you believe we’ve collected data from a minor.

9. International Data Transfers

Your data may be transferred and processed in India. By using our services, you consent to this transfer.

10. Changes to the Privacy Policy

We may update this Policy. Major changes will be communicated via email or in-app notifications.

11. Contact Us

Email: [email protected]
Website: www.ambigo.in
Phone: +91 98667 92496